About Freshdesk
Freshdesk from Freshworks Inc is a business help desk application for Android, designed to keep customer support conversations organized on a phone or tablet. It carries the package name com.freshdesk.helpdesk and is published by the team behind the Freshworks product line.
Support Work On The Move The app puts a help desk in your pocket, so agents and support teams can stay close to customer conversations without being tied to a desktop. Because it sits in the business category, the focus is on day-to-day service work rather than entertainment or personal use.
Build And Device Details The current release is version 11.1.1 and the download weighs 47.2 MB, a size worth accounting for before you install on a device that is close to its storage limit. The build requires Android 9.0+ or newer, and older handsets will need to be upgraded before the application can be installed.
Freshworks Inc Background Freshworks Inc is the developer listed for this package, and the product name matches the well-known Freshdesk help desk service. Choosing the official package name com.freshdesk.helpdesk keeps the install tied to that developer rather than an unrelated app.
Listing And Compatibility Notes This listing does not state a content rating, so families and teams should confirm suitability on their own terms. Compatibility centres on the stated Android requirement; devices running a newer operating system version than the minimum are generally the straightforward place to start.
APK Information
- Version
- 11.1.1
- Size
- 47.2 MB
- Android
- 9.0+
- File type
- APK
- Updated
- Oct 8, 2026
- Package
- com.freshdesk.helpdesk
- Developer
- Freshworks Inc
Features
Help desk support tools
Business category app
Freshworks Inc product
Frequently Asked Questions
Which Android version does this build need?
The build requires Android 9.0+ or newer. Devices running an older operating system will not satisfy the requirement, so you should confirm your device's version before installing version 11.1.1 of the application.
How much storage will the app take up?
The file size is 47.2 MB. That is the size of the download itself; you should also leave extra room on your device for the installed application and any data it creates during use.
What is the exact package name of this app?
The package name is com.freshdesk.helpdesk. If you are checking an installed copy or looking for updates, that identifier confirms you have the build published by Freshworks Inc under the Freshdesk name.
Which version is described on this page?
The latest version listed is 11.1.1, released on 2026-10-08. This is the release the file size and compatibility details on this page refer to.
What kind of app is Freshdesk?
It is a business help desk application from Freshworks Inc, intended for customer support and service conversations on Android devices. The package com.freshdesk.helpdesk belongs to the Freshdesk product line.
